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Website Footers: Best practices for your business and your customers

    |     8 mins read     |     Article by Kelvin

Designers pay a lot of attention to the top section of webpages referred to as 'Above the fold'. The 'fold' contains vital website elements. Site navigation, search and key business messaging all tend to live there.

Studies show that visitors spend more time above the fold on any given page. The poor footer, as a result, gets very little attention during the web design process. This is unfortunate as footers have the ability to improve your visitors' experience.

As noted by the research conducted by the Norman Nielson Group,

‘footers have a particularly wonderful usability characteristic: they will never get in the way of users who get their needs satisfied higher up on the page…and is a cost-free addition to the user experience. It can help, but it can’t hurt’

Why are footers so useful?

Back in the old days, footers were used for displaying miscellaneous links and information. The little info it did contain was often illegible. This was due to the common practice of using tiny, tiny font sizes for displaying disclaimers, copyrights, and terms.

Nowadays, footers provide key information to customers. While not as popular as the top, they do get a lot of usages. This is a key reason for improving this underrated section.

The footer may not be the utmost priority. Yet it is worthwhile to pay attention to the footer for the following reasons.

Users can be persuaded again by what you offer

The footer provides a second chance to prompt would-be customers about other services. Imagine a visitor doesn't buy into a particular service offering. A well-structured footer can give your other services a shot to turn that visitor into a customer.

A place for secondary or uncommon content

The footer is usually home to site-links not found in the website's primary navigation. Prospective employees will find ‘Work with us’ or ‘Apply for job’ links in the footer.

Users purposely go there first

Users will deliberately scroll down to the footer to look for information. Things like contact details, social media links, details about the business, generally live there.

So what goes into the footer?

The different types of content in footers depend on your business goals and what you want users to find.

1.Business location

Place details are usually expected in footers. If applicable, display your full address and link to or show a map to find your business. You can even program it to open up in phone map apps (like Google maps).

2.Phone (and Fax)

Yes, I said fax. A phone number indicates to Google that the business is real and local. Like maps, the number should be clickable when viewed on a mobile device

3.Social media

The general rule of thumb is to place social icons in the footer. Why? Users that click them in the header leaves and don't get a chance to see your website. When they leave they don't usually come back either. So place them in the footer. The idea is, at least they've seen your site if they do end up leaving to your other channels.

4.Doormat navigation

Links that appear on the top repeat themselves here in the footer. Best suited for websites with very long pages. If the footer has secondary navigation, some users will tend to use that. Why scroll all the way back to the top if you can use links in the footer instead

5.Utility links

Place secondary content that isn’t related to the main aim of the website. Items like employment opportunities, affiliations, media kits, widgets, newsletter signups, and search.

6.Privacy Policy

Commonly found in footers, privacy policies let users know what happens with collected data. It explains how the data is stored and what it can and cannot be used for.

7.Terms and Conditions

A websites terms usually refers to what the visiotr of the site agrees to. It explains that by visiting the site that they comply with certain rules. Some industries like legal or financial businesses are required to display their terms in the footer.

Some industries require the terms to be displayed at the bottom of footers

8.Awards

Place any awards or accolades in the footer. It Will likely influence a user’s perception of the business. Also, it is a good strategy for demonstrating expertise and trustworthiness. It's a good tactic for businesses with little brand awareness and just starting out.

9.Brands within the organization

Applicable for large or multinational companies. Useful for displaying hierarchy and the connection between the parent company and subsidiaries.

10.Customer engagement

Users go to the footer for information about coupons, promotions, and newsletter sign-ups. The footer is the perfect location for content that engages customers.

11.Sitemap

Only ever lives in footers. Generally contains every single link found on your website. Can be useful to humans and may have some effect on SEO. Don't confuse this with XML sitemaps which search engines use for learning a website's structure.

12.Logins

Not everyone that visits your website is a potential customer. Sometimes you need to provide access to protected pages. Footers are a perfect place for employee and partner login links.

Don’t make these common mistakes with your Footer

Footers have evolved to become a valuable website element. It enhances the user experience yet they are susceptible to common design shortfalls.

1.Unclear link names in the footer

The most common example is the use of Company Info or Help instead of conventional terms like Contact Us. Almost every customer understands Contact Us. The lesson here is don’t be too clever or unique when naming links. Stick to conventional names and apply best practices so people can easily find important pages like Contact Us

2.Unclear structure or lack of hierarchy

Don’t place every single link of your site in the footer. The chaos and placement will put a strain on users trying to figure out the association. Instead, display links by grouping them and use visual cues to show a clear structure.

3.Hidden or illegible footers

People rely on footers even if it isn’t the primary navigation option. So don’t hide it because you think it looks better for your website design. Aesthetics cannot be a reason for determining footer usage. Things that can hide the footer should not be in this section. People expect a footer to be there so don’t make decisions based on visual attractiveness.

Conclusion

The footer should always be consistent, predictable, and easy to locate. Consider your website’s goal when determining what content you offer. Remember that visitors have a propensity to seek it out for many reasons. Don’t underestimate the importance of your footer. This ubiquitous section can make a big impact on a user’s experience and perception of your website.

Written by Kelvin Chong

Kelvin is a web developer with a background in marketing and graphic design. He utilises both left and right sides of his brain to design websites that push the boundaries of creativity. When not designing he likes to cook with a wok, listen to Bob Marley and run amok with his wife and two little girls

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